1. Introduction
k4cart ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you use the k4cart platform ("Service"), accessible at k4cart.com.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
Account information: When you register, we collect your name, email address, and password (stored as a secure hash).
Store and product data: Information you enter while setting up your store — store name, product details, pricing, images, and descriptions.
Order data: Customer orders placed through your storefront, including customer name, email, delivery address, and order details.
Payment data: We do not store your full payment instrument details. Payments are processed by Razorpay. Please refer to Razorpay's Privacy Policy for how payment data is handled.
Usage data: Automatically collected data such as IP address, browser type, pages visited, and time spent on the platform for analytics and security purposes.
3. How We Use Your Information
- To provide, operate, and maintain the k4cart platform
- To process and manage orders placed through your store
- To send transactional emails (order confirmations, account alerts)
- To respond to support requests
- To improve our product and user experience
- To detect and prevent fraud or abuse
- To comply with applicable legal obligations
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Service providers: Third-party vendors (e.g., Razorpay for payments, cloud hosting providers) who assist us in operating the platform, bound by confidentiality obligations.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the acquiring entity.
5. Data Retention
We retain your account and store data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law (e.g., financial records).
6. Cookies
We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can disable cookies through your browser settings, but some features of the Service may not function correctly.
7. Security
We implement industry-standard security measures including HTTPS, hashed passwords, and access controls. However, no system is entirely secure. We encourage you to use a strong, unique password and notify us immediately of any suspected unauthorized access.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Withdraw consent at any time (where processing is consent-based)
To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related queries, write to us at [email protected].