1. Overview
This policy applies to subscriptions purchased on the k4cart platform at k4cart.com. It covers subscription cancellations and refund eligibility for Merchant accounts. This policy does not cover orders placed by end customers through Merchant storefronts — those are governed by the respective Merchant's own return/refund policy.
2. Trial Period
New Merchant accounts begin with a 14-day trial under the Launch plan limits. The trial does not require a subscription payment method. You may stop using the Service or delete your account at any time.
3. Paid Subscription Cancellation
You may cancel your paid subscription at any time. To cancel, log in to your account and manage your subscription settings, or contact us at [email protected].
Upon cancellation:
- Your paid plan will remain active until the end of the current billing period.
- After the billing period ends, your subscription will lapse and the dashboard will become read-only. Store checkout will remain unavailable until you reactivate.
- Your store, products, and order data will be retained. No data is deleted when the subscription lapses, and no further renewal payment will be collected.
4. Paid Subscription Refunds
General policy: Subscription fees are non-refundable once charged. We do not provide pro-rated refunds for unused days within a billing period.
Exception — duplicate charges: If you were charged more than once for the same billing period due to a technical error, we will issue a full refund for the duplicate charge within 7 business days.
Exception — first-time subscribers: If you purchased a paid plan and have not used any paid features, you may request a full refund within 7 days of the first charge. Requests must be submitted to [email protected] with your registered email and order details.
5. Refund Process
Approved refunds will be processed to the original payment method within 5–7 business days. Actual credit timelines may vary depending on your bank or payment provider.
6. Account Termination by k4cart
If we suspend or terminate your account for violation of our Terms & Conditions, you will not be entitled to a refund of any subscription fees paid.
7. Customer Orders (End-Customer Refunds)
k4cart is a technology platform and is not the seller of goods listed on Merchant storefronts. Refunds, returns, and cancellations for products purchased through a k4cart-powered store are the sole responsibility of the respective Merchant. Customers should contact the Merchant directly for order-related issues.
8. Contact Us
For all cancellation and refund requests, contact us at:
Email: [email protected]
Please include your registered email address and a brief description of your request. We aim to respond within 2 business days.